![]() ![]() How fast should you respond to coworker emails? Taking longer to respond runs the risk of alienating those customers and possibly prompting them to contact your company a second time, which increases contact volume.Ī separate study discovered that waiting for a response was the number one reason customers complained on Twitter. These companies offer advice on various aspects of data collection, organization, and distribution upon request, such as the best way to share specific data as, depending on the sensitivity/privacy of the data, email is not always advisable.Slow responses can cost your company money, and eventually cost you customers. If you don’t feel confident enough to collect all the information in a way that complies with all the necessary regulations, it might be worth investing in supply chain data management services to do all the brutal data compilation and organization work for them to be one step ahead at all times. Data requests and submissions to customers should also be recorded on your system or spreadsheet, as well as the manner in which the data was sent. Once collected, the data needs to be organized in your system or spreadsheets in an efficient and easily accessible way. Preparing supply chain product dossiers organized by a partner and focused on frequently asked topics, such as conflict minerals information, can be helpful. Preparing data packages in advance in order to send them swiftly upon request will greatly impress customers and help ensure future business. If a couple of days have gone by and you still haven’t provided them with data, send another email apologizing for the delay and ensuring them that you are still following up and will send it to them shortly.Ī key factor in being able to provide data at the drop of a hat is anticipating customer requests. Always respond and tell them you are collecting the data and will send it to them as soon as possible. Regardless of whether or not you are able to get them the information promptly, never leave them hanging. In a time where transparency is key, customers don’t want to hear excuses as to why you are late in sending the requested information, such as not being able to get hold of a supplier (worrisome), lack of staff (concerning), or that you’re seeking legal advice (you can pretty much wave goodbye to the customer at this stage). ![]() The best way to respond to customer supply chain data requests is promptly and accurately. How to Respond to Customer Supply Chain Data Requests If you do opt for this service, make sure that the network you choose is verified and meets security standards to avoid cyber-attacks, hacks, and data privacy lawsuits. With restrictions tightening across the industry, customers often ask to see documents such as conflict minerals reporting templates, anti-slavery questionnaires, and new bills of materials.Ī supply chain information-sharing network can reduce or even eliminate the need for employee allocation to data collection and validation. To greatly increase the efficiency of your compliance process and to minimize the risks posed by other inefficient data collection methods, it is advisable to look into automating your data collection. These networks consolidate your existing data, validate supplier data, and facilitate supply chain communication to mitigate supplier response fatigue and save time mapping and cleansing data for successful data exchange. The current trend in supply chain data collection and sharing are supply chain information-sharing networks. Supply Chain Information-sharing Networks Business growth and efficiency stem from proactiveness, and failure to comply can cause red-flags for customers. ![]() Many customers have terminated contracts with vendors because they neglected to provide accurate data on time. You need to make sure that the information you are providing is complete and accurate, and you want to get it to them in a timely manner to maintain a strong relationship and contract renewals.īut just how feasible is this if you need to get the information from a supplier who isn’t even in the country and isn't responding to your emails? You might find yourself flustered if a customer asks you for data that can only be sourced from your supply chain. Sign up here to get the day’s top stories delivered straight to your inbox. Welcome to Thomas Insights - every day, we publish the latest news and analysis to keep our readers up to date on what’s happening in industry. ![]()
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